Trukky is a web-based company, working with a motive to serve the clients in a safe and improved manner. The company always strives to put forward the users with best possible goods transport assistance. Therefore, to keep that practice going on, we always keep learning and improving through the service feedbacks we get from the customers.
At Trukky, we allow the customers to come up with their valuable feedbacks for the drivers. This includes star ratings for the Trukky drivers. The company has started using client ratings, no matter its good or bad, we inform the respective drivers about their ratings and this process lends them a hand in improving the service quality.
Improving service quality
The drivers with 3 and lesser rating and below are reviewed again by the team. And, we accordingly take action to improve the service quality, and train or warn the drivers who frequently fall below a certain benchmark.
Keeping a track record for feedbacks
With the intention of improving the driver service at Trukky, we have come up with a concept of weekly feedback reports for the driver partners. Through a special training session for the drivers, we provide them with all the information regarding traffic rules, driving rules,
We provide complete data to emphasize on driving safety problems with the drivers. For instance, their brake rate and speed rate. The feedback reports also include ratings for each driver. On the basis of this, we prompt the drivers about the thing that below-average ratings on a frequent basis could lead to their accounts being deactivated.
Well, it’s not negative all the way as the service quality report also comprises of the praises and wishes from the customers who are happy with the driver service quality. This positive reaction actually helps in motivating drivers to perform even better. The client reviews and feedbacks matter a lot to us as the better ratings play an important role in improving the service quality and assistance. Well, this could even make the driver acquire better incentives.
We support the customers to give feedback and their reviews about all the drivers after every service they experience with Trukky. Moreover, we put forward useful tips for your driver for improving the service assistance for all sorts of goods transport to and from any locations around the country. We assure our customers that all the feedbacks and reviews will be safe and anonymous under our supervision.
Our Quality Goods Transport around the country!!
Trukky is best in online goods transport booking industry, assisting the customers with top-notch service quality combined with safety and assurance.