Trukky’s Service Liability

Trukky is committed to deliver a hassle-free on-demand logistics service through the network of service providers connected on the platform. We have standard policies from booking handling to delivery and so in case of any non compliance of service delivery Trukky offers fixed compensation for the following:

Full Truck Load bookings:

Late dispatch : Cashback or compensation up to Rs 500

Unavailability of vehicle at time of Dispatch : Cashback or compensation upto Rs 750

Over Delay in delivery of consignments : Cashback or compensation upto Rs 1500

Loss of connectivity while in transit. : Cashback or compensation upto Rs 400

Part Load/parcel bookings:

Late Pick up( Post 48 Hrs) Cashback or refund up to Rs 50/ day

Cancellation due to pick up failure Cashback or compensation upto Rs 100

Over Delay in delivery of consignments : Cashback or compensation upto Rs 50