Trukky Assurance | Service Assurance & Payment Policy
Trukky service assurance

Your cargo is valuable. We know that.

Your shipment may be worth lakhs, while the freight is only a fraction of its value.

Trukky combines real-time tracking, transit insurance, dedicated support and accountable service execution to give you greater confidence throughout the journey.

Trukky truck protected by a blue shield
100% payment after loading
Complete shipment visibility
No hidden freight charges
Payment policy

Why 100% payment after loading?

Your freight payment isn't your cargo protection.

Once your goods are loaded and the truck is ready for dispatch, 100% of the agreed freight is payable to Trukky.

Your payment goes directly to Trukky, which manages the shipment execution and partner settlement.

You pay after loading. We manage the journey ahead.
Built into every journey

What you get with Trukky

Know where your cargo is

Real-time shipment tracking through SIM & FASTag-enabled Smart Tracking, wherever supported.

Protect your cargo

Transit insurance options with risk coverage and dedicated claim assistance for covered events.

One team to rely on

A dedicated Trukky booking partner for coordination, updates and operational support.

Your documents, managed

Trukky-issued LR & Invoice with digital access to shipment records.

Service with accountability

Defined service commitments and structured operational processes from loading to delivery.

Accountable service

Our service assurance

We put accountability behind our service.

Truck placement

₹500–₹750 compensation

For delayed truck placement or cancellation caused by truck non-availability, based on truck type.

Shipment delay

₹500 / day

For delays attributable to Trukky's operations.

Damage / loss

Liability up to ₹3,000 / shipment

Subject to applicable law, with insurance claim assistance where applicable.

Service assurances are subject to applicable terms and conditions.

Transparent pricing

What's not included in freight?

The agreed freight does not include the following charges.

GST

5%, under RCM wherever applicable.

Loading & unloading

Labour, union and handling charges.

Overloading

Additional charges, penalties or fines.

Government fines

Penalties arising from shipment or documentation violations.

Over-height / over-width

Applicable additional charges or penalties.

Other statutory charges

Applicable government or regulatory charges.

All applicable additional charges are payable by the shipper.

Trusted across India

Why trust Trukky?

Trusted by businesses. Built for better freight.

1,200+ businesses

Businesses across India trust Trukky for their freight requirements.

Government of Gujarat grant

Trukky has received a grant from the Government of Gujarat to develop a scalable logistics network for SMEs & MSMEs.

News Coverage in

Simple. Visible. Accountable.

Your Trukky journey

  1. 01

    Book

    Get your freight rate and book your truck.

  2. 02

    Load

    Your goods are loaded and confirmed.

  3. 03

    Pay

    Pay 100% of the agreed freight to Trukky.

  4. 04

    Track

    Follow your shipment in real time.

  5. 05

    Deliver

    Receive delivery confirmation and documents.

Support

Frequently asked questions

Why do I need to pay 100% after loading?

Trukky follows a standardized payment-after-loading model. Once your goods are loaded and the truck is ready for dispatch, the agreed freight is payable to Trukky.

What protects my cargo after I pay?

Your shipment is supported by real-time tracking, structured service execution, transit insurance options and dedicated Trukky support.

What if my truck is delayed?

Where the delay is attributable to Trukky's operations, the applicable ₹500/day service assurance applies.

What if my cargo is damaged?

Trukky provides documentation and insurance claim assistance for eligible claims. Trukky's direct liability is limited to ₹3,000 per shipment, subject to applicable law.

What additional charges may apply?

GST under RCM, loading/unloading and union charges, overloading, over-dimensional charges, government penalties and other applicable statutory charges may be additional.

The Trukky promise

You load. You pay.
We take it from here.

Move your cargo with confidence.